Hi I sold a bottle steriliser on eBay last week and have just received a message from the buyer saying that the button is damaged and they cannot switch it on so they would like a refund. He wants to send it back to me and get a full refund. But establishing a modus operandi is critical to ebay taking note of the users who have an abnormal number of opened cases on their ID. Items that are expected to be very high quality with a very long life under normal usage, therefore, would probably be refunded under this law if it broke in 6 months. But DO ask for it back, and don't refund until you do. I shipped it by USPS and have the $50 insurance. The same thing happened to me I sold a wig to a girl who got the wig then she tried to color it which made it tangle she also cut and tried to sew it totally destroyed it then she sent it back filed a claim and because she didn't tell paypal what she did they refunded her. It's too bad that when buyers decide/choose services that don't include insurance they would be a bit more understanding that packages can and do get damaged in transit no matter how hard a seller tries to protect their item. Refund the buyer: The buyer will get a full refund, including the original shipping costs. In the event that an item is returned used or damaged, some sellers might provide a … Get quick answers to important questions to get you selling faster and better! EBay should be BANNING these people, as well as bad sellers! 224 Views Message 10 of 12 0 Helpful Reply. Options. I'm pathologically honest. Vous pouvez modifier vos choix à tout moment dans vos paramètres de vie privée. 4 min article; Check the status of your return or missing item request. I bought insurance but from what I understand I have to wait 30 days after the … Oym533n. Unfortunately eBay won't see it as damage, and in fact how could the buyer have known if it was damaged without opening it? Registered: ‎02-03-2011. Buyer Damaged Item, wants refund Oct 1, 2020 2:03:31 PM. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item even if you don't offer returns. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. EBay should be BANNING these people, as well as bad sellers! Now I am definitely jealous! Leaving negatives over issues he creates. I think I’m jealous!! A buyer will receive their order and then claim the item is faulty or damaged in some way. 110 months. He sent me a message that it arrived damaged and he wants a refund. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Asking the buyer to open that SNAD will ensure the case is kept on record so that if in the unlikely event the buyer makes a practice of stomping things on arrival in order to secure a refund, ebay will eventually clue into this pattern of behaviour. Your buyer obviously has access to a camera because they already sent a picture of the box. The guy receieved it and saying its damaged and he wants a refund. Would it be possible for you to send them a replacement digipak liner? One thing I’d recommend is unsubscribing from ALL your junk mail until you return. That being said, this was about ten years ago so I bought into the ship WiFi package as well as spent top dollar on data so that my daughter, age 8, was able to maintain contact throughout with the other side of her family. No, I don't have a replacement liner. I’m not particularly well-traveled but I’ve done one cruise of the Adriatic Sea and it was stupendous. I sold a 2nd hand fancy dress costume and the buyer is saying she wants a refund because the zip is broken but I am 100% sure that the zip wasn't broken when I sent the item as I alway check over my items with a fine tooth comb!!! Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. Basically, this means it depends on the item, what the seller has stated about the item, and why the buyer wants a refund. Re: Buyer tried to repair item, and wants refund. Discussion. The buyer opened a return stating they ‘changed mind.’ I received the item back and it was filthy with hair and dirt. As much as you might like to know what’s on sale at The Bay, it hardly matters when you’re a continent away and just wastes your time when you check in for important matters. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund them or replace the item even if … I put it between 2 pieces of cardboard and then in a bubble envelope. My wife or daughter on the other hand...Don't know why anyone going on a month long cruise would need, let alone want to hang about eBay.Shut 'er down, walk away, and have a great vacation! I'm relieved to hear you don't have doubts about this particular buyer. It was purchase at A&B Sound from Vancouver so I know it was the one I sent him. The guy receieved it and saying its damaged and he wants a refund. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a … Condition of returns policy overview. What the hell should I do? This will ensure you get your fees returned and there will be no chance of eBay thinking it was a seller initiated cancellation. He wants to send it back to me and get a full refund. I had no trade so I became a peddler" - Lazarus Greenberg 1915 - answering Trolls is voluntary, my policy is not to participate. 3). No Returns means nothing when it's broken. And now, on to the next most common eBay buyer scam: 2. It is the buyers that tell me that they didn't receive the item that I am suspicious of. It's not like it is just a jewel case, but the digipak has been damaged. Learn more about seller protections. Tell your buyer to open a snad claim on eBay and then refund through the claim. I agree that the buyer has to open a case, not only that I get my fees back but also there is a record of the transaction. Was after some help as … Weeks later they stated items damaged and opened a case. Choose this option if you don't have tracking details from one of our integrated shipping carriers showing the item was delivered to the address on the order, or showing the package has been in … Did you send your buyer a message about you being unavailable starting Thursday? Here's how the refund process works on eBay: Let the seller know you've got a problem If your item hasn't arrived, or if it has and you want to return it. Posted on 05-02-2016 at 4.56AM . If the item is damaged, faulty, or doesn't match the listing description, they're covered by eBay Money Back Guarantee, and you'll have to refund them or replace the item even if you don't offer returns. Fully refund and they get to keep the item. In this case the buyer sent me 5 pictures that I could clearly see it was the CD that I sent and that there was damage. Being on the boards puts me at a state of High Alert for these matters. I will be on the ocean so no access to internet. To help you find the information you need, we've pulled together all of our useful articles about refunds on eBay. He sent pictures. Read our full policy. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. Weeks later they stated items damaged and opened a case. Original Poster. Message 2 of 5 (2,001 Views) 0 Helpful gorillaswolves View Listings. In my description, I have set it as no returns. Once you've started a return, you can check on the status of your request at any time. Buyer wants a refund for an item that reached them later than usual ... to advantage. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Also, unless you Immediate Payment Required on your Listings, close early. Try to work things out with the seller Items that are expected to be very high quality with a very long life under normal usage, therefore, would probably be refunded under this law if it broke in 6 months. You do get them for full refunds. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Good points. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. Unless you have someone checking your messages while you are gone, you should find some way to check them yourself every once in a while so that if a customer has a problem that needs to be handled right away, you're aware of it. People who aren't scamming gladly provide pictures of the damaged item. If they’ve changed their mind, your options depend on your return policy. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. Re: Item arrived damaged, buyer wants a refund. He sent pictures. Negotiate a partial refund with your buyer and they keep the item. If you can sell the damaged item, refund the amount you can sell it for. The seller will also pay for return shipping.. He sent pictures. Return shipping . Whether the refund was issued by you or by eBay on your behalf, In most cases, the buyer will receive their money back within 3 to 5 business days. But that's only my 2 cents Canadian opinion. I got an offer and the buyer asked me to post ... Read more on Netmums not paying for a $1 item. Agree to the return and you will have to pay the return postage costs. This is where eBay is right, you're responsible for getting the item to the buyer. Then refund when you have the item back They have to return using a fully tracked postal service. The batteries were also missing. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. In my description, I have set it as no returns. Are you using Cookie Jar Insurance (self-insurance)? Like INR cases or whatever. :). I also am suspicious of things too, I used to be a fraud investigator in my previous working life, so I have heard every story in the book. I used a bubble wrapped envelope, however in the pictures it's in some brown bag. I have a very strong feeling that she has broken the zip because I can't see how a zip could get damaged in transit. What the hell should I do? That's fine, I got enough extra cover to cover the item and they'll refund postage too. not paying for a $1 item. I would make your offer as sweet as you can, since if they don't accept it you will likely get nothing if it's left to eBay. Last week I sold an expensive designer dress on eBay and set it as accepts offers. If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. Faulty/Damaged Item. Buyer wants a refund for an item that reached them later than usual ... to advantage. I have a very strong feeling that she has broken the zip because I can't see how a zip could get damaged in transit. Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. Leaving negatives over issues he creates. […] Meet other eBay community members who share your passions. {Question} Buyer wants a refund of damaged item. Try to work things out with the seller They've got 3 business days to make things right for you, and you can always keep track of what's going on. Where are going? Yes, what recped and c. monk said with my additional two cents. Over A month ago I sold a Blu Ray and just today I received a message from the buyer saying that they received the item but their not satisfied with it and want a refund. Check the seller's return policy in the listing to see who is responsible for return postage costs.. Turns out the buyer is some snotty nosed 16 year old who "doesn't do things that way" and wants a refund rather than following up with the post office - where he's going to have to go to to send it back anyway. 2,916 posts. Do you have spares around? I don't know the reason that I see every angle to every con job, it's certainly not due to my moral compass being off-kilter. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. In addition to what has already been said in this thread I would advise you to only correspond with the buyer via the case, making sure that you remind the buyer via the eBay Resolution Centre that he has already admitted via PM that he damaged the item. Hi buyer sayin item is damaged and wants a refund, I stated no returns accepted. Do I just refund the whole amount including the shipping? Re: Item arrived damaged, buyer wants a refund. It can't hurt to ask. Perfect, I knew coming to the boards, I would get valuable information. You’re on the ocean for a month? in reply to pjcdn2005 04-11-2018. momcqueen. Yahoo fait partie de Verizon Media. It was expected of me. If you were the winning bidder, you should contact the seller immediately. If there really is something wrong with the item, you cannot resell it. If you can sell the damaged item, refund the amount you can sell it for. He sent me a message that it arrived damaged and he wants a refund. Remind the buyer that you are a human trying to not lose money. The buyer also is in Germany and he has asked for a refund. If you've changed your mind about the item, check with the seller to see if they'll accept your return. if you shipped it Priority, it had $50 insurance on it. Over A month ago I sold a Blu Ray and just today I received a message from the buyer saying that they received the item but their not satisfied with it and want a refund. level 2. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Item arrived damaged, buyer wants a refund. Basically, this means it depends on the item, what the seller has stated about the item, and why the buyer wants a refund. You do not get any fees refunded on a Partial Refund. I shipped it by USPS and have the $50 insurance. Re: Buyer wants a refund for an item that reached them later than usual Options. I’ve never had a problem like this before. Stay up to date on important eBay policy and product updates. Please help thanks. So unfortunately in this case, I am out the money, for the CD and shipping to Germany which was $10.41. When the seller has accepted your return, you may need to send the item back to them. This is often a scam for buyers to get free stuff, and they prey on new sellers like you that may not understand. Nos partenaires et nous-mêmes stockerons et/ou utiliserons des informations concernant votre appareil, par l’intermédiaire de cookies et de technologies similaires, afin d’afficher des annonces et des contenus personnalisés, de mesurer les audiences et les contenus, d’obtenir des informations sur les audiences et à des fins de développement de produit. Re: Item arrived damaged, buyer wants a refund. Perfect, I knew coming to the boards, I would get valuable information. Coincidentally when reviewing the ebay buyer, I found they bought the same items from another seller around the same time. If you shipped an item to a winning eBay bidder, and it arrived in less-than-perfect condition, it’s time to do some serious problem-solving. Who pays the shipping costs depends on the reason you’re returning it. I received email from eBay and it state I will need to refund to buyer by 31 Dec. otherwise buyer can escalate the case and eBay will automatically refund to the buyer. - Told buyer that it was not a problem at all to return the item … However another of the pictures showed the CD still in wrapping sent to him crushed at the top. Type R Tom. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. “Hopefully he will get back to me quick as I am leaving on vacation on Thurs for a month. If the buyer met his or her end of the deal, you must do your best to fix the problem. I sold a 2nd hand fancy dress costume and the buyer is saying she wants a refund because the zip is broken but I am 100% sure that the zip wasn't broken when I sent the item as I alway check over my items with a fine tooth comb!!! Help with guest purchases. I’ve never had a problem like this before. As you say they could sabbotage the item. Coincidentally when reviewing the ebay buyer, I found they bought the same items from another seller around the same time. Share best practices, tips, and insights. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund We'll automatically relist your item for you. Item arrived damaged, buyer wants a refund. Pointing to your product pictures that shows no damage won’t be enough as they can simply claim it happened during postage. Delivered today, but damaged in transit. It protects sellers. I sold a brand new CD, the CD is OK but the digipak packaging was damaged in transit. Ebay – buyer damaged item and wants refund. eBay will force me to issue full refund if I didn't offer partial refund within the timeframe. Last week I sold an expensive designer dress on eBay and set it as accepts offers. Hopefully he will get back to me quick as I am leaving on vacation on Thurs for a month. He sent 5 pictures to me, that was good, so in this case I believe him. I am thinking that I just have to bite the bullet and refund it all. If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. So the buyer gets £6.50 from eBay. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. However in the pictures he sent me the packaging was not the same that I packaged the lens in. No Returns means nothing when it's broken. eBay buyer claiming item damaged and wants a refund . Tell your buyer to open a snad claim on eBay and then refund through the claim. I followed up with requesting pictures of the damaged items (which they gave). If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns. Découvrez comment nous utilisons vos informations dans notre Politique relative à la vie privée et notre Politique relative aux cookies. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Item number 221540893683 on the 14th september. That would be through the Panama canal??? If the item is damaged, faulty, or doesn't match the listing description, they're covered by eBay Money Back Guarantee, and you'll have to refund them or replace the item even if you don't offer returns. Yes they can and will . Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. You don’t want a buyer to purchase ten things and leave them all unpaid until Friday afternoon. Otherwise, you could end up with a case being opened and closed and not realize it until you get home. Tell your buyer to open a snad claim on eBay and then refund through the claim. Tip If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Create or join a group today! Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. Turns out the buyer is some snotty nosed 16 year old who "doesn't do things that way" and wants a refund rather than following up with the post office - where he's going to have to go to to send it back anyway. Posts: 11,669. Item was sold, buyer sent an email through ebay confirming they got the package and items were fine. Piece considering the CD is OK but the digipak packaging was not the same I... Recommend is unsubscribing from all your junk mail until you get your returned! Get valuable information search results by suggesting possible matches as you type postage costs auto-suggest helps you quickly narrow your... Changed ebay buyer damaged item and wants refund ’ I received the item item for a month stand I know item is returned or! 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