CSPN’s world class certified facilitators have delivered to hundreds of participants globally. The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. If you need more help or direction, contact us. Activity: Solve different practical exercises. Certified Customer Service Professional listed as CCSP. "Certified Customer Service Manager course is one of the most beneficial programs I have taken in my individual development life. The Customer Service Institute of America Recognized internationally and accredited by the International Council of Customer Service Organizations, the Certified Customer Service Manager (CCSM) program is an excellent choice for current supervisors and managers looking to expand their skillsets and/or advance their careers. CERTIFIED CUSTOMER SERVICE PROFESSIONAL. COURSE : CERTIFIED CUSTOMER SERVICE PROFESSIONAL; Course Overview: This course is essential for any professional who deals with customers. When all requirements are met names will be added to the CSPN Register. Visit CSPN at www.mycspn.com  or call 905-477-5544. Why Attend Every front-line employee needs a solid grounding in ‘customer service’ skills. Administrative Customer Support Specialist, Medical Front Office Assistant and Administration Specialist, Pharmacy Technician Professional (ASHP/ACPE), Machining - Measurement, Materials, and Safety, CCMA Certified Clinical Medical Assistant, CBCS Certified Billing and Coding Specialist, Online Professional Development Certifications, CAPM Certified Associate in Project Management, NIMS Machining - Measurement, Materials, & Safety, CCSP Certified Customer Service Professional, Personal Advisors - text/call/email access, Exam-tailor + soft-skill training to build well-rounded careers, Exam-based + prerequisites and electives to meet credit hour requirements, 3D animations, immersive environments, interactive activities, game-based learning, Varies - typically videos & presentations. This table is for reference only. This program is ideal for: On-boarding new employees; A refresher training for front-line and support staff; Organization–wide customer focus … This way, members know that the program will be accepted for CPD credit. Prior knowledge of Customer Service is an advantage, but not essential. Visit CSPN at www.mycspn.com  or call 905-477-5544. Certified Customer Service Professional, London. A Minimum of 25 hours of business communication approved training. You are required to obtain 25 hours of professional development activities every three-years. Follow us on Linkedin or subscribe to our mailing list. Add to My List Edit this Entry Rate it: (0.00 / 0 votes) Translation Find a translation for Certified Customer Service Professional in other languages: Select another language: - Select - 简体中文 (Chinese - Simplified) GET CERTIFIED: Do you know that you can secure a promising bright future if you have a professional qualification in Customer Service? CCSP - Certified Customer Service Professional. The Customer Service Coach qualification: 3 likes. The Customer Service and Sales curriculum is designed to help entry-level sales and service associates learn skills related to frontline work in retail (or any industry that values customer service and sales skills). The exam is given in booklet form. The CCPC Accreditation program was established as a quality assurance measure for education providers and those being educated in that given discipline. CSPN’s world class certified facilitators have delivered to hundreds of participants globally. 9:30 am to 4:30 pm EST. Customer service supervisors, managers, and anyone who would like to learn more and join the Contact Centre/ Customer Service Industry. MedCerts is Still Open for Enrollments & Student Support. 20 Bergen Road 6 It covers everything related to customer service and provide a holistic improvement plan for the entire organization. Certified Customer Service Professional. Pre-approved programs and activities are provided with a CSPN ID number. This certified customer service professional training course focuses on the entities, essentials, enablers and evaluation tools involved in a performance of customer service. Certified Customer Service Professional . This course leads to a certification as a Certified Customer Experience Professional giving you all the tools you need. All rights reserved. Toronto, Ontario M1P 1R9 Canada, Western Canada Office Ext. This program offers the designation of CICSP (Certified International Customer Service Professional) to candidates who demonstrate their understanding of the fundamentals of the profession through the successful completion of rigorous professional certification examinations based upon the CUSTOMER SERVICE MANAGEMENT BODY OF KNOWLEDGE (CSMBOK). Taking the time to even consider obtaining (another) certification can be mind-boggling. CPD activities may be pre-approved by CSPN. What is the role of service courses in business development? Held in Dubai - First Class Hotel - from Sep. 29 – Oct. 03 ,2019. The course validates the skills needed by every Customer Service Professional, while introducing the Performance Management variable in the equation. Monday to Friday Exam Format: The CCSP (Certified Customer Service Professional) examination is a 3-hour exam, multiple essay and case study questions (5-10 questions). Customer service representatives, supervisors, team leaders, and anyone who would like to learn more and join the Contact Centre / Customer Service industry. This three-course program offers the right blend of knowledge and skills to become an expert in all aspects of customer service–customer service and sales. The ICSA is the only non-profit professional organization dedicated to promoting the professional development of customer service providers. “I loved taking my courses with Medcerts. 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