The items were supposed to be here Monday, but didn't arrive. A-to-Z on the Amazon Prime seller’s side. Order stuff and say the box was empty to chat support. Amazon says they will launch an investigation on missing items. Missing catalog entry This product is missing necessary information; please add the necessary product information for your home country marketplace. So the buyer is saying an Amazon employee stole the item and shipped a box without the item inside or … This doesn't work with third party sellers. FBA item. Unopened and undamaged delivery box. But this may work for home delivery too. I've ordered three items on amazon on prime day worth about 100$.amazon used USPS for 2 items and Amazon delivery for 1 item. A buyer claims the item itself is missing from inside the box. If Amazon ultimately approves the claim, your account will be debited for up to $2,500 of the value of the buyer’s purchase and shipping. Unfortunately, since Amazon does not provide tracking information to third-party sellers for FBA items, Amazon requires the buyer to contact Amazon Customer Service directly to request reimbursement for the missing item. When it comes open up chat support and say the box was empty or just had packing material. This product must be removed. product missing a title This product must have a title before it can be sent to Amazon. The best way to get free shit on Amazon is to order something shipped and sold by Amazon. If Amazon approves the claim, you will have the opportunity to appeal. When you’ve picked all the items on the list, tap “Review Replacements” to see the customer’s responses and check for messages via in-app chat. i've received 1 item (amazon delivery). 5. Amazon made me wait two days, and then sent a new package which arrived today. If your order was fulfilled by Amazon (FBA) but is missing an item, we apologize for the inconvenience. 4. Product details missing essential information. This morning, I decided I'd had enough of Amazon and reordered the missing item from B&H, with whom I've never had any problems. The item was supposed to be delivered to an Amazon Locker, but when I entered the code and the door opened, the locker was empty. I purchased an … If Amazon rejects the claim, the process is over unless the buyer appeals. Put the replacement item aside in the cart. Please help. If you win the A-Z, your ODR will not be dinged. Go to the order on Amazon and ask to return the item – “Return or Replace Items”. Even though you know items are missing, you will need to prove it to Amazon with more than just words. ULPT: Want free items on Amazon? My shipment procedure makes it almost impossible that the item was shipped from my warehouse to FBA with a missing item (item has to be repackaged in order to be shipped). Keep shopping while waiting for the customer’s response. 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